Car Wash

Major Car Wash Services Organization Puts Safety First with monitorQA

Discover how a major regional car wash used monitorQA to move away from a legacy approach to workplace health and safety, improving efficiency and increasing staff engagement in the process.
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Innovation is in Flagship Carwash’s DNA, and they’re always looking for new ways to improve both the customer and the employee experience. With monitorQA, they can eliminate busywork and bottlenecks from their workplace safety and compliance processes. Since deployment, they’ve seen a notable increase in both staff engagement and efficiency — they’ve made their workplaces safer while also reducing the amount of time they need to spend doing so.
INDUSTRY
Car Wash Services
TOTAL LOCATIONS
30+
YEARS IN OPERATION
36
Overall, I couldn’t be happier with monitorQA. It helps keep everything well-oiled, and makes it easy to keep the business in good shape from a health, safety, and maintenance standpoint. For Flagship, it’s more than just an audit tool—it’s an all-in-one solution for scheduling, auditing, health, safety, and quality.
Dylan Hlavaty
District Manager, Flagship
About 
About Flagship Carwash

Flagship Carwash was founded in 1986 with a simple goal — to create one of the top car wash operators in the Virginia, Maryland, and D.C. area. Today, the company operates out of over 30 locations, leveraging industry-leading technology to offer unlimited interior and exterior car washes alongside express detailing. A portfolio company of Spotless Brands, Flagship prides itself on its cutting-edge technology alongside its attention to detail, and maintains one of the most cost-effective car wash services on the market.

The Problem

A legacy approach to workplace safety and compliance leaves much to be desired. It’s a process marred by busywork and many bottlenecks. There are multiple ways things can go wrong, from overlooked safety concerns to a lack of communication and managerial accountability.For Flagship, compliance required Hlavaty to visit each location personally, running down a checklist and photographing any issues he encountered. He then had to manually upload both the checklist and any supporting evidence. This left him without the time to address anything beyond priority issues, and also made it difficult to hold anyone accountable without repeated, time-consuming follow-ups.Things were also frequently lost in translation, as documentation was cumbersome and difficult to parse, particularly when a case required supporting media.The company recognized the need for more streamlined, collaborative processes — not just for the sake of efficiency, but to better safeguard employee safety.

The Solution

A legacy approach to workplace safety and compliance leaves much to be desired. It’s a process marred by busywork and many bottlenecks. There are multiple ways things can go wrong, from overlooked safety concerns to a lack of communication and managerial accountability.For Flagship, compliance required Hlavaty to visit each location personally, running down a checklist and photographing any issues he encountered. He then had to manually upload both the checklist and any supporting evidence. This left him without the time to address anything beyond priority issues, and also made it difficult to hold anyone accountable without repeated, time-consuming follow-ups.Things were also frequently lost in translation, as documentation was cumbersome and difficult to parse, particularly when a case required supporting media.The company recognized the need for more streamlined, collaborative processes — not just for the sake of efficiency, but to better safeguard employee safety.

The Outcome

A legacy approach to workplace safety and compliance leaves much to be desired. It’s a process marred by busywork and many bottlenecks. There are multiple ways things can go wrong, from overlooked safety concerns to a lack of communication and managerial accountability.For Flagship, compliance required Hlavaty to visit each location personally, running down a checklist and photographing any issues he encountered. He then had to manually upload both the checklist and any supporting evidence. This left him without the time to address anything beyond priority issues, and also made it difficult to hold anyone accountable without repeated, time-consuming follow-ups.Things were also frequently lost in translation, as documentation was cumbersome and difficult to parse, particularly when a case required supporting media.The company recognized the need for more streamlined, collaborative processes — not just for the sake of efficiency, but to better safeguard employee safety.